How To Deal With Verbal Aggression: At work at home or on the street

How To Deal With Verbal Aggression: At work at home or on the street

$28.80

$28.80 Sale

Increasingly today we seem to face more and more verbal aggression. At work on the streets even at home... but how do you deal with it? A common reaction is to shout back but that will probably just cause the situation to escalate into further abuse. In this book trainer Robert Agar-Hutton teaches the basic techniques of how to deal with someone who is verbally aggressive and to bring the situation under control. Suitable for people aged 14 and up.

Paperback: 112 pages

Publisher: Troubador Publishing Ltd (May 6 2003)

Language: English

ISBN-10: 1899293787

ISBN-13: 978-1899293780

Product Dimensions: 5.8 x 0.3 x 9 inches

Shipping Weight: 5 ounces

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